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CONTENTS
 Definitions and Principles of Volunteering
Checklist
For Volunteers
Our Privacy Policy
Volunteer
Rights
Volunteer Terms and Conditions of Use
Not-For-Profit Organisation Terms and Condition of Use
Model Code of Practice for Organisations Involving Volunteer Staff
DEFINITION AND PRINCIPLES OF VOLUNTEERING
Definition of Formal Volunteering
Formal volunteering is an activity which takes place in not-for-profit
organisations or
projects and is undertaken:
- To be of benefit to the community and the
volunteer;
- Of the volunteer's own free will and without
coercion;
- For no financial payment;
- In designated volunteer positions only.
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Principles of
Volunteering
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-
Volunteering benefits the community and the
volunteer.
- Volunteer work is unpaid.
- Volunteering is always a matter of choice.
- Volunteering is not compulsorily undertaken
to receive pensions or government allowances.
- Volunteering is a legitimate way in which
citizens can participate in the activities of
their community.
- Volunteering is a vehicle for individuals or
groups to address human, environmental and
social needs.
- Volunteering is an activity performed in the
not-for-profit sector only.
- Volunteering is not a substitute for paid work.
- Volunteers do not replace paid workers nor
constitute a threat to the job security of paid
workers.
- Volunteering respects the rights, dignity and
culture of others.
- Volunteering promotes human rights and
equality.
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CHECKLIST
FOR VOLUNTEERS
Check that:
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- The organization is a not-for-profit
- The purpose of the
organisation matches your own values and beliefs
- The organisation carries volunteer insurance
- Your role is clear and specific
- The organisation can provide you with written information about its
purpose and activities
- You are satisfied that the funds of the
organisation are expended in
accordance with its mission.
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OUR PRIVACY POLICY
Govolunteer
Privacy Statement
The privacy of your personal information is very important to us. In order for us
to gain and maintain your continued support, we operate under a code of
conduct, set out below.
By registering with us, you consent to our use of your personal information in
accordance with this Privacy Statement. Any terms which are defined in the
Volunteer Terms and Conditions of Use, which may be accessed by clicking
here,
have the same meaning in this Privacy Policy.
Why
Do I Need To Supply Personal Information?
We require your personal information so that we can efficiently facilitate the
matching of volunteer opportunities between you and not-for-profit
organisations. We also require personal information to improve the services
we provide to support not-for-profit organisations.
When
Is My Personal Information Collected?
We collect your personal information when you register on the
site, or when you
supply any information to us by responding to a volunteer opportunity. In
addition, we collect information when you correspond with us or use the Site to
make enquires.
Our server may also automatically collect 'additional information' about your use
of our service. This information can be described as navigational
data and
comprises: browser type; IP address; the URL you come from and
go to; links to other websites you click on; the pages you view on our Site and time spent on
it; cookies; your domain type and service provider. It is standard for
many websites to collect this type of information in order to enable them to monitor
usage of a website and improve website content and navigation.
We also collect navigational data by placing cookies in your browser file on your
hard drive. Cookies do not capture or track any personal information and cannot
identify you as an individual. If you wish, you may elect to not accept cookies on
your browser. This should not adversely affect your experience when visiting the
Site.
Where
Will My Personal Information Be Used?
We will use the navigational data and information that we collect about your use
of the Site by combining this with information we collect about other users to
give us aggregated results (i.e. results which do not identify any individual) about
the usage of the Site. We do this to monitor Site usage, to improve the look,
content and navigation of the Site and to improve the services we provide for
not-for-profit organisations.
In order to improve our service we may use your personal information, such as
your e-mail address, to request comments about your use of our Site. If you
choose, you can opt-out of receiving such communications from us by visiting
the opt-out section, and following the instructions to unsubscribe.
Will
My Personal Information Be Given To Anyone Else?
We may give any personal information that you provide to us in relation to a
particular volunteer opportunity to the relevant not-for-profit organisation.
Where you have registered with the Site and provided personal information to us,
we may also provide this information to the relevant not-for-profit organisation
when you respond to a particular volunteer opportunity.
We may also disclose your personal information to third parties where it is
required by law, such as for law enforcement purposes or where there is a threat
to a person's safety.
Our Site may from time to time contain links to other websites. We stress that
these websites may have a different privacy policy to ours, and you should check this with them.
How
Do We Keep Your Personal Information Safe?
All transmission of personal information is protected between your browser and
our Internet server. You will know when transmitted data is safe by a security
notice when you enter a secure page, and by the presence of an icon on your
browser, either a key for Netscape or a lock for Microsoft Internet Explorer.
Additionally, secure web pages can be identified by the URL. A standard page will
begin with 'http://' where as a secure web page will begin with 'https://'. The
pages where you submit your personal information are all covered by these
security measures.
Personal information received from you is stored on our servers. Our servers
cannot be accessed by any person who is not authorised by us.
Can
I Correct Or Update My Personal Information?
Once you have registered with us, you may at any time access and modify
the personal information you provided in the registration form by visiting our profile
update page. If your information is incorrect or out of date
we ask that you correct that information.
We will also take reasonable steps to destroy or permanently de-identify
personal information if it is no longer required. Information is never completely
destroyed due to technical and accounting constraints, plus legal responsibilities
that require us to retain some information.
Contacting Us
Naturally, it is in our interests to protect your privacy, so that we develop a long
and trusted relationship with you. If at any time you have any questions
regarding this Privacy Statement, the practices of this Site or dealings with this
Site, you can contact:
The Manager
GoVolunteer
4th Floor Ross House
247-251 Flinders Lane
Melbourne Victoria
Ph (03) 9663 6994
Fax (03) 9650 8868
Email: govolunteer@infoxchange.net.au
How
Will This Privacy Statement Be Updated?
We strive to comply with the Privacy Commissioner's Information Privacy
Principles in the National Scheme for Fair Information Practices in the Private
Sector. We also intend to comply with industry privacy codes as and when they
are developed.
If further privacy legislation and/or self-regulatory codes are introduced or our
Privacy Statement is updated, we will summarise any modifications
or enhancements in this section of our Privacy Statement.
VOLUNTEER RIGHTS
Unlike paid staff, volunteer staff are not covered by award conditions or work
place agreements. Volunteers, however, do have rights, some of which are
enshrined in legislation and some of which are the moral obligations of an
organisation involving volunteers. The following list is the basis of
your rights as a volunteer. As a volunteer you have the right:
- To work in a healthy and safe environment
(refer Occupational Health and Safety Act[s]);
- To be interviewed and employed in
accordance with equal opportunity and anti-
discrimination legislation;
- To be adequately covered by insurance;
- To be given accurate and truthful information about the organisation for which you are working;
- To be reimbursed for out of pocket expenses incurred on behalf of the organisation for which you are
working;
- To be given a copy of the organisation's volunteer policy and any other policy that affects your work;
- Not to fill a position previously held by a paid worker;
- Not to do the work of paid staff during industrial disputes;
- To have a job description and agreed working hours;
- To have access to a grievance procedure;
- To be provided with orientation to the organisation;
- To have your confidential and personal information dealt with in
accordance with the principles of the Privacy Act 1988; and
- To be provided with sufficient training for you to do your job.
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VOLUNTEER TERMS AND CONDITIONS OF USE
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1. These Terms And Conditions
(a) Please read these terms and conditions carefully as they apply to your use of
this Internet website (Site). By using this Site you agree to be bound by these
terms and conditions.
(b) We may revise these terms and conditions from time to time by updating this
posting. The revised terms will take effect when they are posted.
2. Operation of Site
(a) The Site enables volunteers such as yourself to access volunteer
opportunities. These volunteer opportunities will be posted electronically on the
Site by not-for-profit organisations. Where you provide us with
information in relation to a particular volunteer opportunity, we will endeavour to provide that
information to the relevant not-for-profit organisation. The Site may also include other information of a general nature, links to other websites and information.
(b) While we technically operate the Site we exercise no editorial control over
much of the Content on the Site, and in most cases the Content on the Site is provided by other persons, such as not-for-profit organisations and other third parties (Third Party Content).
(c) The Site only seeks to match your interests in pursuing volunteering with
similar opportunities to participate in volunteering activities offered by not-for-profit organisations. Where such similarities exist we will provide the information
you Post on the Site to one or more not-for-profit organisations. Those
organisations will then contact you directly and it is the responsibility of you and
the not-for-profit organisation to determine whether you both wish to pursue the volunteering opportunity.
(d) Your correspondence or dealings with any not-for-profit organisation or any
other third parties are solely between you and those not-for-profit organisations
or third parties. We are making no recommendation in relation to the
appropriateness of any volunteering opportunity. We do not contract with you
and are not responsible in any way for any legal or other requirements relating to
any volunteering opportunity. You agree that we will not be liable or responsible
for any loss or damage of any sort incurred as the result of your dealings with a
not-for-profit organisation.
(e) We do not monitor or exercise editorial control over Third Party Content,
however we reserve the right at our discretion to:
| (i) |
access or
examine any Third Party Content; |
| (ii) |
refuse
to provide any Content provided by you to not-for-profit
organisations (regardless of whether you were responding to a particular volunteer opportunity); and |
| (iii) |
move,
remove or disable access to Third Party Content which we
consider, in our sole opinion, to breach any Applicable Law or to be
otherwise unacceptable. |
3. Your Use of the Site
(a) You must not post any content that:
| (i) |
you do not have the right to Post;
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| (ii) |
is
defamatory or in contempt of any legal or other proceedings;
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| (iii) |
is misleading or deceptive;
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(iv)
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incites hatred or discrimination against
any group of persons being a group defined
by reference to colour, race, sex, origin,
nationality or ethnic or national origins; |
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(v)
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denounces religious or political beliefs;
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(vi)
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includes religious or political material
which is or is likely to be offensive;
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(vii)
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is indecent, obscene, vulgar,
pornographic, offensive or of doubtful
propriety or of a menacing character or is
likely to annoy or concern;
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| (viii)
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infringes any copyright, trade mark,
patent or other intellectual property right of
another person;
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| (ix)
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contains any unsolicited or unauthorised
advertising or promotional material;
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(x)
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contains viruses or similar software or
data which is designed to interrupt, destroy
or limit the functionality of any computer
software or hardware; or
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(xi)
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impersonates any person or
misrepresents your relationship with any
person.
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(b) You must not:
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(i)
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disrupt or interfere with the Site or servers
or other software, hardware or equipment
connected to or via the Site;
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(ii)
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violate any Applicable Law relating to your
use of the Site; or
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(iii)
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collect or store personal data about other
users of the Site.
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4. Intellectual Property Rights
(a) You acknowledge that Content on the Site is subject to copyright and
possibly other intellectual property rights (Intellectual Property Rights).
(b) Unless you are expressly authorised by law you must not yourself, or
participate in or permit any other person, to:
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(i)
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sell, reproduce, distribute, modify, display, publicly perform, prepare derivative
works based on, repost or otherwise use any of the Content in any way for any
public or commercial purpose without our prior written consent;
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(ii)
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use any Content on any other web site or in a networked computer
environment for any purpose; or |
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(iii)
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otherwise infringe the Intellectual Property Rights of any person in using the
Site or any Content.
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(c) Nothing you do on or in relation to the Site will transfer any Intellectual
Property Rights to you or licence you to exercise any Intellectual Property Rights
unless this is expressly stated.
(d) In relation to any Content Posted by you, but subject to our privacy policy
discussed below, you grant us a perpetual, irrevocable, royalty-free licence to
use that content for the purposes for which the Site exists.
5. Links
(a) We have not reviewed all of the sites linked to this Site and are not
responsible for the content or accuracy of any off-site pages or any other sites
linked to this Site (including without limitation sites linked through
advertisements). The inclusion of any link does not imply that we endorse the
linked site, and you use the links at your own risk.
6. Privacy
(a) In using the Site you may give us personal information. Our privacy policy is
available and can be viewed on this site.
7. Use of the Site is at Your Risk
(a) You use the Site at your risk. You must evaluate, and bear all risks
associated with, the use of any Content, including reliance on the accuracy,
completeness or usefulness of any Content. You should seek your own independent advice with respect to any Content.
(b) We endeavour to provide a convenient and functional Site, but we do not
guarantee that the Content will be error free or that the Site or the server that
operates it are free of viruses or other harmful components.
(c) If your use of the Site results in the need for servicing or replacing property,
material, equipment or data, we will not be responsible for such costs.
(d) Without limiting the above provisions, you use the Site at your risk and
everything on the Site is provided to you "as is" and "as available" without
warranty or condition of any kind, either expressed or implied, including, but not
limited to, any implied warranties of merchantability, fitness for a particular
purpose, or non-infringement. To the extent permitted by law, we expressly disclaim and exclude any representation or warranty whether express or
implied under or in relation to your use of the Site. Where such a condition
cannot be excluded then, to the extent permitted by law, our liability is limited,
at our option, to re-supply of the good or service to which the condition
relates or the payment of the cost of such a re-supply.
8. Limitation of Liability
(a) To the extent permitted by law we have no liability to you, whether for
breach of these terms or in negligence or in any other tort or for any other
common law or statutory cause of action arising in relation to these terms, the
Site or the Content.
(b) To the extent permitted by law no party involved in creating, producing, or
delivering the Site or any Content will be liable for any direct, incidental,
consequential or indirect damages, loss or corruption of data, loss of profits,
goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the Site and the Content, whether
based on warranty, contract, tort, negligence or any other legal theory, and
whether or not we know of the possibility of such damage.
9. General Provisions
(a) We will give you any necessary notices by posting them on the Site. You
agree:
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(i)
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to check
the Site for notices; and |
|
(ii)
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that you will be considered to have
received a notice when it is made available to
you by posting on the Site. |
(b) You acknowledge that we may, in our sole discretion and with or without
notice,
|
|
(i)
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vary the Site or any part of the Site; and |
|
(ii)
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modify or discontinue this Site, any part of the Site and the services
available on it without notice. |
(c) The provisions of these terms and conditions entitled "Use of the Site is at
Your Risk", "Limitation of Liability," and "General Provisions" will survive
cancellation of your registration or termination of this agreement.
(d) If any part of this agreement is held to be unenforceable, the unenforceable
part shall be given effect to the greatest extent possible and the remainder will
remain in full force and effect.
(e) This agreement will be governed by the laws of New South Wales, Australia.
You irrevocably submit to the exclusive jurisdiction of the courts of New South
Wales, Australia.
(f) You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or
demands, including without limitation reasonable legal and accounting fees,
alleging or resulting from your use of the Site or the Content or your breach of
this agreement.
10. Definitions
Applicable Law in relation to any person, action or thing means the following in
relation to that person, action or thing:
(a) any law, rule or regulation of any country (or political sub-division of a country);
(b) any obligation under any licence in any country (or political sub-division of a
country); and
(c) any lawful and binding determination, decision or direction of a regulator in
any country (or political sub-division of a country). Content includes things that
you may see, read, hear, download or access on or via the Site (including but
not limited to messages, files, data, software, images, photographs, illustrations,
text and other materials). Posted includes uploaded, posted, emailed or otherwise
electronically transmitted. We or us means Volunteering Australia.
NOT-FOR-PROFIT ORGANISATION TERMS AND CONDITION OF USE
1. These Terms and Conditions
(a) Please read these terms and conditions carefully as they apply to your use of
this Internet website (Site). By using this Site you agree to be bound by these
terms and conditions.
(b) We may revise these terms and conditions from time to time by updating this
posting. The revised terms will take effect when they are posted.
2. Operation of Site
(a) Where a potential volunteer provides us with information in relation to a
volunteer opportunity Posted by you, we will endeavour to provide that
information to you.
(b) The Site may include information posted by not-for-profit organisations
(including information posted by you), potential volunteers and other users of the
Site. The Site may also include other information of a general nature, links to
other websites and information.
(c) While we technically operate the Site we exercise no editorial control over
much of the Content on the Site, and in most cases the Content on the Site is
provided by other persons, such as potential volunteers and other users of the
Site, not-for-profit organisations (including yourself) and other third parties
(Third Party Content).
(d) Your correspondence or dealings with any potential volunteers or any other
third parties are solely between you and those potential volunteers or third
parties. You are responsible for selecting volunteers that are suitable for your
organisation and for meeting all legal and other requirements in relation to those
volunteers. We make no recommendation regarding the suitability of any
volunteer. You agree that we will not be liable or responsible for any loss or
damage of any sort incurred as the result of your dealings with volunteers.
(e) We do not monitor or exercise editorial control over Third Party Content,
however we reserve the right at our discretion to:
|
(i)
|
access or examine any Third Party
Content; |
|
(ii)
|
refuse to provide any Content Posted by a
potential volunteer to you (regardless of
whether that potential volunteer was
responding to a volunteer opportunity Posted
by you); and |
|
(iii) |
move, remove or disable access to Third
Party Content which we consider, in our sole
opinion, to breach any Applicable Law or to be
otherwise unacceptable. |
3. Registration
(a) The Site enables not-for-profit organisations to Post volunteer opportunities to the Site for access by potential volunteers. You will be required
to register with us in order to Post volunteer opportunities to the Site. When you
register:
|
(i)
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you must provide accurate, complete and
updated registration information; |
|
(ii)
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you must safeguard any user name and
password which is provided to you; |
|
(iii) |
you authorise us to assume that any
person using the Site with your user name
and password is either you or is authorised to
act for you; and |
|
(iv) |
you may cancel such registration at any
time by notifying us. |
(b) You acknowledge and agree that we are under no obligation to accept any
application for registration by you or any other person, including without
limitation if you fail to meet our registration criteria or for any other reason.
(c) We may cancel your registration if you do not visit the Site or update any of
your Postings on the site for an extended period of time, if you fail to meet our
registration criteria as amended from time to time, or if we reasonably believe
that you have violated any Applicable Laws, acted inconsistently with the letter
or spirit of this agreement, or have violated our rights or those of another party.
4. Your Use of the Site
(a) You must not Post any Content that:
|
(i)
|
you do not have the right to Post;
|
|
(ii)
|
is defamatory or in contempt of any legal or other proceedings;
|
|
(iii) |
is misleading or deceptive;
|
|
(iv)
|
incites hatred or discrimination against any group of persons being a group
defined by reference to colour, race, sex, origin, nationality or ethnic or national
origins;
|
|
(v)
|
denounces religious or political beliefs;
|
|
(vi)
|
includes religious or political material which is or is likely to be offensive;
|
|
(vii)
|
is indecent, obscene, vulgar, pornographic, offensive or of doubtful
propriety or of a menacing character or is likely to annoy or concern any person;
|
|
(viii)
|
infringes any copyright, trade mark, patent or other intellectual property
right of another person;
|
|
(ix)
|
contains any unsolicited or unauthorised advertising or promotional material;
|
|
(x)
|
contains viruses or similar software or data which is designed to interrupt,
destroy or limit the functionality of any computer software or hardware; or |
|
(xi)
|
impersonates any person or misrepresents your relationship with any person. |
(b) You must not:
|
(i)
|
disrupt or interfere with the Site or servers
or other software, hardware or equipment
connected to or via the Site;
|
|
(ii)
|
violate any Applicable Law relating to your
use of the Site; or
|
|
(iii) |
collect or store personal data about other
users of the Site.
|
5. Intellectual Property Rights
(a) You acknowledge that Content on the Site is subject to copyright and
possibly other intellectual property rights (Intellectual Property Rights).
(b) Unless you are expressly authorised by law you must not yourself, or
participate in or permit any other person, to:
|
(i)
|
sell, reproduce, distribute, modify, display,
publicly perform, prepare derivative works
based on, repost or otherwise use any of the
Content in any way for any public or
commercial purpose without our prior written
consent;
|
|
(ii)
|
use any Content on any other web site or
in a networked computer environment for any
purpose; or
|
|
(iii) |
otherwise infringe the Intellectual
Property Rights of any person in using the
Site or any Content.
|
(c) Nothing you do on or in relation to the Site will transfer any Intellectual
Property Rights to you or licence you to exercise any Intellectual Property Rights
unless this is expressly stated.
(d) In relation to any Content Posted by you, you grant us a perpetual,
irrevocable, royalty-free licence throughout the world to use, reproduce, modify,
adapt, publish, translate, sub-licence, create derivate works from, incorporate in
other works (whether electronic or not), distribute, perform and display such
Content, whether in whole or in part.
6. Links
(a) We have not reviewed all of the sites linked to this Site and are not
responsible for the content or accuracy of any off-site pages or any other sites
linked to this Site (including without limitation sites linked
through advertisements). The inclusion of any link does not imply that we endorse the
linked site, and you use the links at your own risk.
7. Privacy
(a) In using the Site you may give us personal information. Our privacy policy is available and can be viewed on this site.
8. Use of the Site is at Your Risk
(a) You use the Site at your risk. You must evaluate, and bear all risks
associated with, the use of any Content, including reliance on the accuracy,
completeness or usefulness of any Content. You should seek your own independent advice with respect to any Content.
(b) We endeavour to provide a convenient and functional Site, but we do not
guarantee that the Content will be error free or that the Site or the server that
operates it are free of viruses or other harmful components.
(c) If your use of the Site results in the need for servicing or replacing property,
material, equipment or data, we will not be responsible for such costs.
(d) Without limiting the above provisions, you use the Site at your risk and
everything on the Site is provided to you "as is" and "as available" without
warranty or condition of any kind, either expressed or implied, including, but not
limited to, any implied warranties of merchantability, fitness for a particular
purpose, or non-infringement. To the extent permitted by law, we expressly disclaim and exclude any representation or warranty whether express or
implied under or in relation to your use of the Site. Where such a condition
cannot be excluded then, to the extent permitted by law, our liability is limited,
at our option, to re-supply of the good or service to which the condition relates
or the payment of the cost of such a re-supply.
9. Limitation of Liability
(a) To the extent permitted by law we have no liability to you, whether for
breach of these terms or in negligence or in any other tort or for any other
common law or statutory cause of action arising in relation to these terms, the
Site or the Content.
(b) To the extent permitted by law no party involved in creating, producing, or
delivering the Site or any Content will be liable for any direct, incidental,
consequential or indirect damages, loss or corruption of data, loss of profits,
goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the
Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and
whether or not we know of the possibility of such damage.
10. General Provisions
(a) We will give you any necessary notices by posting them on the Site. You
agree:
|
(i)
|
to check the
Site for notices; and
|
|
(ii)
|
that you will be considered to have
received a notice when it is made available to
you by posting on the Site.
|
(b) You acknowledge that we may, in our sole discretion and with or without notice,
|
(i)
|
vary the Site or any part of the Site; and
|
|
(ii)
|
modify or discontinue this Site, any part of the Site and the services available on it without notice.
|
(c) The provisions of these terms and conditions entitled "Use of the Site is at
Your Risk", "Limitation of Liability," and "General Provisions" will survive
cancellation of your registration or termination of this agreement.
(d) If any part of this agreement is held to be unenforceable, the unenforceable
part shall be given effect to the greatest extent possible and the remainder will
remain in full force and effect.
(e) This agreement will be governed by the laws of New South Wales, Australia.
You irrevocably submit to the exclusive jurisdiction of the courts of New South
Wales, Australia.
(f) You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or
demands, including without limitation reasonable legal and accounting fees,
alleging or resulting from your use of the Site or the Content or your breach of
this agreement.
11. Definitions
Applicable Law in relation to any person, action or thing means the following in
relation to that person, action or thing: any law, rule or regulation of any country
(or political sub-division of a country);
(a) any obligation under any licence in any country (or political sub-division of a
country); and
(b) any lawful and binding determination, decision or direction of a regulator in
any country (or political sub-division of a country). Content includes things that
you may see, read, hear, download or access on or via the Site (including but
not limited to messages, files, data, software, images, photographs, illustrations, text and other materials). Posted includes uploaded, posted, emailed or otherwise electronically transmitted. We or us means Volunteering Australia.
MODEL
CODE OF PRACTICE FOR ORGANISATIONS INVOLVING VOLUNTEER
STAFF
In order to enhance the volunteers' experience and comply with
legislation and duty of care (insert organisation name)
will:
-
interview and employ volunteer staff in accordance with anti discrimination
and equal opportunity legislation;
-
provide volunteer staff with orientation and training;
-
provide volunteer staff with a healthy and safe workplace;
-
provide appropriate and adequate insurance coverage for volunteer staff;
-
not place volunteer staff in roles that were previously held by paid staff or
have been identified as paid jobs;
-
differentiate between paid and unpaid roles;
-
define volunteer roles and develop clear job descriptions
-
provide appropriate levels of support and management for volunteer staff;
-
provide volunteers with a copy of policies pertaining to volunteer staff;
-
ensure volunteers are not required to take up additional work during
industrial dispute or paid staff shortage;
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provide all staff with information on grievance and disciplinary policies and procedures;
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acknowledge the rights of volunteer staff;
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ensure that the work of volunteer staff complements but does not
undermine the work of paid staff;
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offer volunteer staff the opportunity for professional development;
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reimburse volunteer staff for out of pocket expenses incurred on behalf of
the organisation;
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treat volunteer staff as valuable team members, and advise them of the opportunities to participate in agency decisions; and
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acknowledge the contributions of volunteer staff.
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